FAQs & Info

Please check out the information below on booking, policies, aftercare, and more!

FAQs

What are eyelash extensions?

Eyelash extensions are individual strands of synthetic fibers made to replicate a natural eyelash. When applied, eyelash extensions lengthen and thicken your own natural eyelashes. The single strands are applied to each individual eyelash, one by one. With proper application, lash extensions look and feel completely natural.

How long will a set of eyelash extensions last?

Eyelash extensions will last the length of the natural growth cycle of your own eyelashes. Depending on your activity and day-to-day routine, fills are required every 2 to 3 weeks.

Are lash extensions safe?

Yes. Ethereal Lash Artistry only uses professional grade adhesive which never comes in contact with your skin. Synthetic eyelashes adhere about 1mm away from your skin. Please refer to the aftercare instructions for more on keeping your lashes healthy and clean.

What happens during the lash appointment?

Full details will be given at the start of your appointment and/or consultation if you book one, but here's a brief explanation. Once you get comfortable on the lash bed, eye pads will be placed under your eyes to cover your bottom lashes. Individual lashes will then be glued to each of your natural lashes, as well as products to help them adhere and last as long as possible. The application process is pain-free. Some clients consider the process relaxing and even sleep through the appointment.

Can I apply mascara to eyelash extensions?

Eyelash extensions are designed to give your natural lashes a look of fullness and darkness, so mascara is not needed or recommended. Oils in makeup can cause your lashes to come off or develop buildup, and using eye makeup remover other than that made for lash extensions will shorten the life of your lashes.

Can I swim, shower, exercise, or visit a spa while wearing eyelash extensions?

I ask you to minimize the chance of wetting the extensions for the first 24 hours of wear. After that 24-hour period, the adhesive used to apply your eyelash extensions is secure enough to allow you to get right back to your routine. However, keeping away from extensive contact with steam such as in saunas or certain facials is not recommended since it can begin to loosen the bond.

How soon can I wash my face after the extensions are applied?

The suggested time frame is 24-48 hours. For a guest with sensitivities, it is suggested to wash within the first 12 hours of application.

How long will it take to apply eyelash extensions and how is it done?

The application process for lash extensions normally takes about 90-120 minutes for a full set of lashes and 45-60 minutes for a refill, depending on how many natural lashes you have.

How do I choose the look I want?

During your consultation or start of your appointment, we will discuss the style you're interested in and what look will work best with your natural lashes and eye shape. The overall look of the lashes can range from very natural to very voluminous. I will always do my best to provide exactly what you're wanting, as long as it's safe for your eyes and natural lashes.

Do I have to do anything to prepare for the service?

To remove any eye makeup, use an oil-free makeup remover to cleanse your lashes prior to the appointment as well to remove any leftover mascara. If you wear contacts, please remove them and wear glasses to your appointment.

What happens if I choose to have my eyelash extensions removed?

You can schedule a removal appointment where your lashes will be delicately and safely removed so to not damage your natural lashes. Please do not remove your lashes yourself.

POLICIES

Booking and Cancelation Policy
- A credit card is required to book appointments with Ethereal Lash Artistry. Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the artist's day that could have been filled by another client. As such, 24-hour notice is required for any cancellations or changes to your appointment. I understand that occasionally things come up that are out of our control and will do my best to accommodate, assuming a pattern of cancellations or rescheduling is not present. If you are running late, you must notify me in advance. You have a 10-minute grace period. Beyond the 10-minute window, unless we've spoken and made other arrangements, your appointment will be canceled and considered a no-show. Canceling within 24 hours of your appointment will result in a 50% service fee charge. All no-call, no-shows will be charged 100% of the service fee. To cancel or reschedule an appointment, you must do so in the scheduling app, or notify me with a text message or voicemail if you don't reach me. An appointment is considered a no-show if you do not notify Ethereal Lash Artistry of the cancelation by the time of your scheduled appointment.
Refund Policy
- There we be no refunds after the service is rendered. If for some reason you have an issue with your lashes, you have 48 hours to reach out to schedule a time to come back in to have them looked at and touched up if needed.
Spot test
- If you have sensitivities or allergies to products or chemicals or are worried that you might, a spot test can be scheduled where 2 to 3 individual lashes will be applied 24-48 hours before your booked initial full set.
More Information
- Please arrive at your appointment with clean lashes and no makeup or strip lashes.
- You will be given a starter kit and lash care instructions at your initial appointment.
- Consultations are recommended (and free of charge). This is a great opportunity to chat about the look you want, go over any questions you have, and discuss what to expect and how to prolong the life of your lashes. This is not required but recommended, especially if you've never worn lash extensions before.
- Please schedule your fills 2-3 weeks after your full set appointment. 40% of the extensions are required to be considered a fill. Anything less than 40% will be charged as a FULL SET.
- No guests are allowed at your appointment.
- If you have any questions, reach out to Erin@EtherealLashArtistry.com

LASH CARE

To keep your lashes healthy, clean, and lasting as long as possible, please adhere to the following instructions:

Do not rub or pull on your extensions
Keep your eyelashes dry for 24 hours after your appointment (you can use a face cleansing cloth to wash your face)
Do not use oil-based eye makeup remover, eye cream, or makeup products (look for glycol, oil, or carbonates)
Do not tint, perm, or curl your lashes
Avoid heat (oven, curling iron, etc.). If your lashes get singed, they will need to be removed.
Avoid frequent visits to a sauna or steam room
Wash your lashes daily with a lash cleanser
Brush your lashes daily gently from the back
Do not use waterproof makeup
Avoid mascara on your extensions
Do not attempt to remove your lashes on your own. Schedule a removal if needed to ensure no damage is done to your natural lashes.
Remove makeup and wash your lashes prior to your fill appointments